My good friend Wins showed this pretty recent journal entry of a well-read tech support dude Adam Knight from Texas. He talks about life inside AppleCare, his four year stint with customer support and most importantly - how he saw … US.
I can’t talk about the ills of AppleCare and support jobs with talking about the good. I mean, obviously, if things were completely bad I simply would have quit long ago. There are people that appreciate us, and there are good customers that call in a lot that we know by name, or even voice. There are the great stories about people that almost ditched the Mac for the sake of one or two issues and a phone agent got a sudden burst of caring and fixed absolutely everything that person had wrong and won the person over for life (or at least a few years).
[read on]
Add to:
